FAQs

Zaza Homes_Socail Media_2Contact us

If you have any queries please either email info@zazahomes.co.uk or phone us on 01392 433091. We are open Monday to Friday 9am – 6pm.

Placing an order

To place an order with us you can do this online or email us info@zazahomes.co.uk or call us directly on 01392 433091. Our customer service line is open 9-5 Monday to Friday but we do try our best to respond to all emails within a few hours of receipt.

Payment

We accept all online payments through Sage Pay or Paypal, both secure online servers. We accept all major credit and debit card payment (Visa, Mastercard, Visa Debit, Switch) not American Express. We also accept bacs payments direct to our bank and orders over the phone. If you are in international customer please call us to discuss your transaction as currently there is not an option for this at the checkout.

Packaging

We ensure that all of our items have been packaged carefully for transportation. If the item/packaging arrives with you in a damaged condition please contact us immediately.

Delivery charges, process and returns

Please click ‘here’ for all delivery charges and related information

International Orders

For international orders please email info@zazahomes.co.uk or call us on 01392 433091. Prices vary between £18 – £30 and delivery time will again vary depending on the destination. Coming to the website soon!

I have specific delivery requirements

We always try our best to accommodate your specific delivery requirements. Please do email or call us directly to discuss further.

Who delivers your parcels?

We use Interlink for all of our deliveries (but there can be a few exceptions). When you place your order you will receive a tracking number and login details so that you can be kept updated with them.

What if I am not there when my parcel arrives?

If you are not going to be at the agreed delivery address when your parcel arrives you can either discuss a suitable location for the driver to leave the item or otherwise the item will be taken back to your local depot. The driver will leave you confirmation of this and you can then collect your product at a suitable time for you.

Do you have a shop or showroom I can visit?

Most of our product range is sold in the Rustic House showroom in Cornwall. This is located at: The Patio Furniture Site, Par Moor Road, Par , Cornwall, PL24 2SQ.

You are more than welcome to come and visit us!

Can I use your images?

If you would like to use our images for website or blog related purposes please contact us first. These images can only be used when promoting Za Za Living products.

Can I pre order something that is out of stock?

Some items can be pre ordered. For further information please send us an email stating the product name or code.

VAT

All of our prices are in Great British Pounds (GBP) and include VAT. Our VAT number is 206 8276 06.