Delivery & Returns
You are welcome to contact us by email at info@zazahomes.co.uk or by telephone on 01392 367000.
Our customer service team is available Monday to Friday, 8am–4pm.
Delivery
1. How much does delivery cost?
1. How much does delivery cost?
| Product Details | Standard Delivery Cost to Most Areas of Mainland UK* |
|---|---|
| Standard Delivery Small & Medium Items – Next day service* (under 1m x 40cm) | £5.95 |
| Orders over £150* | Free* |
For next working day delivery orders must be placed before 12pm.
Orders over £150 qualify for FREE delivery (*T&Cs apply — excludes Scottish Highlands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland & Republic of Ireland.)
| Area | Delivery cost for Small & Medium items* | Delivery Cost for Large Items – Palletised Delivery |
|---|---|---|
| Delivery to Northern Ireland | From £30 | £110 |
| Delivery to Republic of Ireland | From £60 | £135 |
| Scottish Islands | From £30 | £180 |
| Scottish Highlands | From £30 | £135 |
| Scotland – postcodes below for items over 1m in length: DG, EH, FK, G, KA1-26, KA29-30, KY, ML, PA1-19, TD | From £7.95 | £110 |
| Channel Islands | From £30 | £190 |
| Isle of Man | From £47 | £170 |
| Isle of Wight | From £30 | £110 |
2. How quickly will my order be dispatched?
2. How quickly will my order be dispatched?
Orders placed before 12pm are typically dispatched the same working day, subject to courier availability and unforeseen circumstances. Orders placed after 12pm are then dispatched the next working day. Please note that Saturdays, Sundays and bank holidays are not counted as working days by our couriers — please allow for this when placing your order.
3. Can I track my delivery?
3. Can I track my delivery?
Yes. Once your order has been dispatched, you will receive a consignment number with either DPD or DX and can track your delivery online using that number along with your delivery postcode. If your item is delivered with a pallet service please contact us directly on the day for further delivery updates.
3.a What happens if I’m not going to be home at the time of delivery?
3.a What happens if I’m not going to be home at the time of delivery?
When placing your order please kindly add delivery instructions, i.e. A ‘Safe place’ into the notes section so we can pass this onto the courier. You can also do this on the DPD app and the courier will also leave a delivery card in your letter box if you are not home.
4. I need my order urgently — can you help?
4. I need my order urgently — can you help?
Absolutely. We understand that sometimes there is an urgent need or specific delivery requirement. Please email info@zazahomes.co.uk or call us directly 01392 367000 and we will do our very best to organise this for you.
5. Do you deliver outside the UK?
5. Do you deliver outside the UK?
Yes but it will depend on the location and order quantity. For European deliveries, costs vary by location — please contact us directly for a quote. Please be aware that deliveries to the Republic of Ireland will incur local Tax and Duty payable by the customer on arrival; parcels will not be released by the courier until this amount has been paid.
Returns, Refunds & Exchanges
6. What if I change my mind and want to return my order?
6. What if I change my mind and want to return my order?
No problem. Simply notify us by email info@zazahomes.co.uk within 14 days of receiving your goods and where possible we will arrange a refund or replacement. You will then have 28 days from receipt to return the items to our warehouse. Items must be returned unused, undamaged, and in their original sealed packaging. Please hold on to all packaging until you’re completely happy with your order, — we are unable to refund items that arrive back with us in an unsatisfactory condition.
7. Who pays for return postage?
7. Who pays for return postage?
For unwanted items, the cost of return postage is the customer’s responsibility. We recommend using an insured, registered delivery service, as we cannot accept liability for items lost or damaged in transit. If you would prefer us to arrange a collection or exchange, please be aware that an additional fee will apply.
8. What is your cancellation policy?
8. What is your cancellation policy?
Should you need to cancel your order, please contact our Customer Services team as soon as possible via email info@zazahomes.co.uk or call us directly 01392 367000. If your order has not yet been dispatched, we will be happy to cancel it and provide a full refund.
If your order has already been dispatched, notify us by email info@zazahomes.co.uk within 14 days of receiving your goods and where possible we will arrange a refund or replacement. You will then have 28 days from receipt to return the items to our warehouse. Items must be returned unused, undamaged, and in their original sealed packaging. Please hold on to all packaging until you’re completely happy with your order, — we are unable to refund items that arrive back with us in an unsatisfactory condition.
Please be aware that for some items cancellation may no longer be possible; however, you may still be entitled to return eligible items in accordance with your statutory rights and our Returns Policy.
Please note that made-to-order, bespoke and personalised products cannot usually be cancelled once production has commenced, except where the item is faulty or not as described.
9. How long does it take to receive my refund?
9. How long does it take to receive my refund?
Once your returned items arrive back at our warehouse and have been inspected, your refund will be processed within 3–5 working days.
10. What should I do if my item arrives damaged or incorrect?
10. What should I do if my item arrives damaged or incorrect?
Please contact us by email or phone within 48 hours of receiving your order. We will ask you to send a photo of the damage for our records, and once confirmed we will arrange a collection or exchange at a suitable date and time. Please repack the item in its original box and wrapping and include your order details — these are essential for processing the return efficiently.
11. What if a fault develops after I have had the product for a while?
11. What if a fault develops after I have had the product for a while?
As per the Consumer Rights Act 2015, if a manufacturing fault develops within 6 months of purchase, we will investigate and offer to repair, replace or refund the item. After 6 months, we may ask you to provide evidence that the fault was present at the time of delivery.
