You are welcome to contact us by email at info@zazahomes.co.uk or by telephone on 01392 367000. Our customer service team is available Monday to Friday, 8am–4pm. We endeavour to respond to all email enquiries within a few hours of receipt during working hours.

You can place an order directly through our website at any time. If you would prefer to order by telephone or email, our customer service team is happy to assist — simply call us on 01392 367000 or email info@zazahomes.co.uk, Monday to Friday, 8am–4pm.

For international orders, please contact us directly to discuss pricing, payment and delivery options, as these are not currently available through the standard online checkout.

We accept all major credit and debit cards including Visa, Mastercard, Visa Debit and Switch, processed securely through Opayo. We also accept PayPal and Apple Pay. Please note we do not currently accept American Express.

If you would prefer to pay by bank transfer (BACS), or if you would like to place an order over the telephone, please contact us and we will be happy to arrange this.

You can subscribe to our newsletter by entering your details at the very bottom left section of our website. You will then receive an email confirmation of this. Kindly check your junk mail if it does not enter your inbox.

Invoices are available on request — simply contact us by email and we will send one across to you.

If you need to update any personal information, such as your delivery address or contact details, please get in touch with us as soon as possible on 01392 367000 or email info@zazahomes.co.uk to avoid any delays or issues with your order.

For full details of our delivery charges, delivery process, returns and exchanges, please visit our Delivery, Exchanges & Returns page.

For full details of our cancellation policy please visit our Delivery, Exchanges & Returns page.

The courier we use will depend on the size and weight of your order. We regularly dispatch with DPD, DX and Palletforce. Once your order has been dispatched, you will receive a tracking number and login details so that you can follow the progress of your delivery directly with the courier.

If you are unavailable at the agreed delivery address, you can arrange for your parcel to be left in a safe location with the driver. If this is not possible, the item will be returned to your local depot and the driver will leave confirmation of this. You can then arrange collection or redelivery at a time that suits you.

For pallet deliveries, you can contact us directly on the day if you would like to find out a more accurate delivery time. 

For specific delivery requirements — such as a nominated day or alternative access arrangements — please contact us in advance and we will do our best to accommodate your needs. 

Please refer to the promotional terms and conditions to establish whether your order is eligible. Please note that a discount code cannot be applied if the product is already in the sale or discounted in price. Only one discount code can be used per purchase. If the code still does not work, please try removing the code from the basket and refresh your web pages. Your basket should still remain, and you should then be able to reapply your discount code. Please note that if you reject non-essential cookies from our website it may affect how some features function. All discount codes and vouchers have an expiry date. If your discount code is in date and your basket meets the minimum threshold, please contact our Customer Care team via email  infor@zazahomes.co.uk , who will be able to resolve this for you.

We want your purchase to stay looking beautiful for years to come. For guidance on caring for specific materials — including wood, wicker, rattan and oil torches — please visit our Product Care pages and product pages, where you will find detailed care instructions for each material type.

Some items are available to pre-order. If you are interested in a product that is currently showing as out of stock, please email us with the product name or code and we will confirm availability and expected lead times for you.

Yes. All prices on our website are displayed in Pounds Sterling (GBP) and are inclusive of VAT at the current UK rate. Our VAT number is 310665235.

Our product images are available for use in website or editorial contexts only when promoting Za Za Homes Ltd, and with our prior permission. Please contact us before using any of our images and we will be happy to discuss this with you.

We always welcome contact from potential new Trade Partners. If you are interested in joining the Za Za Homes Trade Partner Programme please go to our dedicated Trade Partner Section.