Terms & Conditions

These terms and conditions apply to the use of this website accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us by email info@zazahomes.co.uk or phone us on 01392 433091, Monday to Friday, 9am – 5pm.

Purchasing a Product:

We shall accept your order and enter into an agreement with you once we have received full payment of your chosen items. In the event the goods cannot be despatched due to unavailability we shall issue a full refund as soon as reasonably possible. Payment can be made with any major credit and debit cards, excluding American Express.

Receipt of order confirmation:

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it safe as we may ask you for information from it in any correspondence. If you do not receive this email please contact us so that we may investigate and confirm that your order has been placed successfully.


Prices include VAT at the rate of 20% and exclude delivery charges unless otherwise stated. We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time.

*Subscriber discounts – Please note that these will not be applied to already discounted items.

Content – Descriptions, Images

We have taken care to ensure that product information, prices and descriptions are accurate. Due to the limitations of the photographic process, goods may not be exactly the same colour as shown.

Product information:

We do our very best to ensure that all items you see are as close as possible to the photographs shown, but, since they are handmade from natural materials or hand-finished, slight variations in colour and size may occur from time to time. We hope that you understand this and appreciate the craftsmanship required to make such high quality products. All products shown are subject to availability.


UK offshore and overseas deliveries:

For international delivery enquiries please email zara@zazahomes.co.uk or phone us 01392 433091 .

Your use of this website:

Unless stated otherwise, this website is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products for sale on this website.

To the full extent permitted by the applicable law, we disclaim all warranties, express or implied, including, but not limited to, fitness for a particular purpose. We do not warrant that this website, its servers, or e-mails which may be sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to  indirect, incidental, punitive, and consequential damages.

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Our entire liability under or in connection with any agreement with you in relation to your order, the goods supplied or otherwise shall not exceed the value of your total payments to us.

Ownership of rights:

All rights, including copyright and other intellectual property rights, in and to this website are owned by or licensed to Za Za Homes.

Your use of the website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the website or its contents. By submitting information (other than your personal data), text, photos, product reviews, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.

Nothing in our agreement with you shall serve to exclude or limit our liability in respect of death or personal injury caused by our negligence.

We reserve the right to terminate any agreement with you immediately on notice to you in the event that you are deemed to be in material breach of any term of the agreement.

To view return policy please click ‘here’

To view refund & exchange policy please click ‘here’